Terms & Conditions

These terms apply to all bookings confirmed on or after the date above. Bookings confirmed prior to this date are governed by the terms in effect at the time of that booking.

1. 1

   Booking Confirmation

   An advance payment is required to confirm your booking. The advance amount is non-refundable.

2. 2

   Payment Schedule

   The remaining balance is to be cleared during the trip in installments as communicated by Travel Horizon India. Final settlement must be made before the return journey begins.

3. 3

   Late Night Trip Completion

   On the last day, no extra charges apply if the trip ends before 11 PM. If it ends between 11 PM and 2 AM, driver night charges and applicable state tax will be levied. If it ends after 2 AM, next-day charges apply. Exact amounts depend on the vehicle and will be informed in advance.

4. 4

   Package Inclusions

   The package includes only the services listed in your booking quotation. Any extra usage, detours, or additional requests will attract extra charges.

5. 5

   Parking Charges

   Parking is chargeable extra unless specifically mentioned as included in your booking quotation. Where parking is included, it covers one visit to a tourist place only, a second visit to the same place will attract parking charges payable by the customer. For Delhi/NCR local/city trips, parking is always extra and not included in the package under any circumstance. Airport and railway station parking, where applicable for pickup or drop, is also not included and will be charged extra.

6. 6

   Air Conditioning in Hill Stations

   The AC will remain operational throughout your trip. However, due to extra engine load on steep gradients, the driver may need to switch off the AC while driving uphill in hill areas. This is a vehicle limitation, not a service compromise.

7. 7

   Counting of Days

   Days are counted as calendar days (midnight to midnight), not on a 24-hour basis. For example, a trip starting at 8 PM on Day 1 and ending at 10 AM on Day 2 will be counted as 2 days.

8. 8

   Customer Conduct

   Smoking, consumption of alcohol, and use of any illegal substances inside the vehicle are strictly prohibited. Customers are expected to behave courteously with the driver throughout the journey.

9. 9

   Damage to Vehicle

   Any damage caused to the vehicle by passengers, including spillage, breakage, or soiling of interiors, will be chargeable to the customer at actuals.

10. 10

    Route & Itinerary

    The travel route will be decided by the driver based on road conditions, safety, and traffic. Significant changes to the agreed itinerary requested mid-trip may attract additional charges and are subject to time and feasibility.

11. 11

    Driver Rest Hours

    For everyone's safety, the driver requires adequate rest during long journeys, including a continuous night rest. Customers are requested to plan the day's travel accordingly.

12. 12

    Customer Belongings

    Customers are advised to keep personal belongings secure at all times. Travel Horizon India will not be responsible for any loss of or damage to personal items.

13. 13

    Limitation of Liability

    Travel Horizon India will not be liable for delays, changes, or losses arising from circumstances beyond reasonable control, including weather conditions, road closures, traffic, natural disasters, government or local authority restrictions, strikes, or mechanical breakdowns. Reasonable efforts will be made to minimise inconvenience in such cases.

14. 14

    Data & Privacy

    Information shared during booking is used only to deliver and support your trip. We do not share customer information with third parties for marketing or unrelated purposes.

15. 15

    Changes to These Terms

    Travel Horizon India may update these terms and conditions from time to time. The updated version will be posted on this page along with a revised "Last updated" date. Continued use of our services or a new booking made after changes are posted constitutes acceptance of the updated terms.

Questions or concerns about these terms? Please contact us.